Our consultations usually last about 45–60 minutes. During this time, we discuss your needs, medical background (if relevant), lifestyle, and preferences. We offer professional fitting, try-on options, and create a plan that fits you best emotionally and aesthetically. The appointment takes place in a quiet, private room located within a secured business center with ample parking and full wheelchair accessibility. The atmosphere is calm, comfortable, and thoughtfully designed — allowing you to relax and focus entirely on the process without distractions.

No pressure — but if you have any photos of yourself before hair loss, a previous wig you liked, or documents from your doctor or insurance, bring them. They may help us tailor the solution to you even more precisely.

We do not bill insurance directly, but we provide all necessary documentation to support your reimbursement. This includes an official medical receipt, diagnosis-related notes, and a form with the required information for your insurance claim. We provide a prescription form (doctor’s prescription) along with your receipt and claim documentation, which you can submit to your insurance company for out-of-network coverage. Please note that most insurance companies require a prescription from your medical provider.

Synthetic wigs are lightweight, pre-styled, and easy to maintain, making them ideal for everyday wear and affordability. However, they have a shorter lifespan and tend to trap more heat, especially in warm climates. Human hair wigs provide the most natural look and feel, can be styled just like your own hair, and offer better breathability and comfort. They require more care but also last longer. Both types can be medical-grade and chosen based on your needs, lifestyle, and comfort preferences.

We offer caps like hand-tied, monofilament, lace front, silicone-lined, and more. The best option depends on your scalp sensitivity, hair loss level, and lifestyle. We help you find the most secure and comfortable fit.

Absolutely. We specialize in creating styles that reflect your identity. Many of our clients say their custom wig looks even better than their original hair. If your natural hair had a special color or unique coloring technique, our experienced wig expert and colorist — with over 25 years of expertise — can recreate an exact match. You may also choose from ready-made pieces in colors that closely resemble your original shade.

We’ll teach you everything: how to wash, store, and brush your wig properly. We also offer exclusive care kits and personalized product recommendations.

If it’s in stock, you can take it the same day. For custom pieces, we may need 7–14 days depending on complexity. We always try to match your timeline.

Yes — and we encourage it! Having someone close brings emotional support and helps you feel more confident and comfortable during the process.

Our salon works by appointment only. This ensures you receive private, uninterrupted attention. You can easily book online or by phone.